At Calabash Solutions, we’re committed to being open and transparent about how we manage your personal information. We’re equally committed to protecting the personal information that we collect and hold about you.
Consistent with our commitment, this Privacy Statement describes the personal information that Calabash Solutions collects about you, how we use your information, and the choices that you can make regarding your personal information.
What is personal information?
Your personal information is information that identifies you or from which you can reasonably be identified. Examples of personal information include your name, address, phone number, email address, date of birth, and so on.
What personal information do we collect, hold and use?
The type of personal information that we collect, hold and use varies, depending on your engagement with us. The typical kinds of engagements are with you as a Calabash Solutions customer, as an interviewee in a research study, or as a visitor to our website, or when you send us an email.
Privacy as a Calabash Solutions customer
Calabash Customers are individuals and organisations with whom we have a business relationship, and who has engaged us in relation to one or more of our service offerings, including:
Privacy as a Calabash Solutions interviewee
For some research studies where we are contracted by you to conduct interviews, we collect and hold personal information about your customers, and in some instances, about your patients. Personal information typically includes customer name, contact details, gender, and age. Where relevant to the research topic, we may collect sensitive information, such as a patient’s account of their medical experiences and their medical history. We may collect information about a patient’s carer and family support system, as well as information on a medical doctor or clinical treatment team.
We only collect information that is reasonably necessary to the research topic, and then only with the customer's informed, express, and recorded consent.
Information that we collect from customer or patient interviewees is de-identified during transcription. It is never disclosed to any person or organisation outside of Calabash Solutions, unless required by Law. All identifying attributes of the customer or patient, their family, their carer and their medical doctors are removed and never disclosed, not even to the organisation that has contracted our research services.
Privacy as a Calabash Solutions website visitor
You can use our website without us collecting your personal information.
Your personal information and emails
Your personal information and security
Calabash Solutions uses technical and organisational security precautions to protect your information from misuse, interference or loss and from unauthorised access, modification or disclosure.
We securely dispose of personal information when it is no longer needed.
Information we collect is held in Australia. All of our service offerings are intended for use by people living in Australia.
Your right to access and correct your personal information
You have a right to access personal information that we hold about you and to seek correction thereof. You can also notify us if you do not wish us to retain your personal information. Where practicable and lawful, we will securely delete your information, de-identify it or return it to you, as per your request.
Contact us using our Contact Details below, to make an access or correction request. We will respond to your request within ten business days.
Privacy queries or complaints
Contact us if you have a question, a concern or a complaint about the way we have handled your personal information.
We will acknowledge receipt of your question, concern or complaint within three business days, and will endeavour to respond within thirty days.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) as follows:
OAIC Privacy Hotline: 1300 363 992
OAIC website: http://www.oaic.gov.au/
OAIC address: The Australian Information Commissioner GPO Box 5218 Sydney NSW 104
We encourage you to access OAIC resources for further information on your privacy rights and Australian privacy laws.
Privacy statement updates
We will post any changes to this Privacy Statement on our website, so we encourage you to check this statement from time to time.