Privacy commitment

    At Calabash Solutions, we’re committed to being open and transparent about how we manage your personal information. We’re equally committed to protecting the personal information that we collect and hold about you.
    Consistent with our commitment, this Privacy Statement describes the personal information that Calabash Solutions collects about you, how we use your information, and the choices that you can make regarding your personal information.

    What is personal information?

    Your personal information is information that identifies you or from which you can reasonably be identified. Examples of personal information include your name, address, phone number, email address, date of birth, and so on.

    What personal information do we collect, hold and use?

    The type of personal information that we collect, hold and use varies, depending on your engagement with us. The typical kinds of engagements are with you as a Calabash Solutions customer, as an interviewee in a research study, or as a visitor to our website, or when you send us an email.


    Privacy as a Calabash Solutions customer

    Calabash Customers are individuals and organisations with whom we have a business relationship, and who has engaged us in relation to one or more of our service offerings, including:

    • Calabash online training
    • Calabash face-to-face training
    • Calabash consultancy
    • Calabash research
    • Communication with Calabash
    As a Calabash Customer, we collect and hold personal information about you. With a few exceptions, this information is limited to the kinds of information that can be found on a business card, such as your name, job title, employer name, work address, work email, and work phone number. Our preference is to engage with you using your business contact details only.
    We collect personal information about you that is necessary to keep in contact with you and to provide you with one or more of our Calabash service offerings.
    We collect personal information directly from you or from publicly available sources, such as from your website, news articles, public listings, and so on. If you provide us with personal information related to others (for example, the name and contact details of a work colleague), we ask that you seek their informed consent beforehand. Tell them that you are disclosing their personal information to us, and direct them to this Privacy Statement and our email address if they have questions.
    We do not collect, hold or store personal information on your customers, except where it is necessary for our engagement.
    We use personal information that we collect to keep in contact with you and to fulfil our service obligations to you.
    We do not share your personal information with others, unless you have consented for us to do so, or as required by Law. We definitely do not sell your personal information to anyone.

    Privacy as a Calabash Solutions interviewee

    For some research studies where we are contracted by you to conduct interviews, we collect and hold personal information about your customers, and in some instances, about your patients. Personal information typically includes customer name, contact details, gender, and age. Where relevant to the research topic, we may collect sensitive information, such as a patient’s account of their medical experiences and their medical history. We may collect information about a patient’s carer and family support system, as well as information on a medical doctor or clinical treatment team.
    We only collect information that is reasonably necessary to the research topic, and then only with the customer's informed, express, and recorded consent.
    Information that we collect from customer or patient interviewees is de-identified during transcription. It is never disclosed to any person or organisation outside of Calabash Solutions, unless required by Law. All identifying attributes of the customer or patient, their family, their carer and their medical doctors are removed and never disclosed, not even to the organisation that has contracted our research services.


    Privacy as a Calabash Solutions website visitor

    You can use our website without us collecting your personal information.

    Our website is hosted on Strikingly (https://www.strikingly.com/). Strikingly does not share website visitor personal information with us. The information that Strikingly makes available to us about website visitors includes:
    • The number of unique visitors to our website
    • Top web pages visited on our site
    • Countries where visitors are located
    • Devices used to visit our website (e.g. desktop, mobile, etc.)
    • Traffic sources
    This information is collected through cookies, which are text files sent to your browser from a website's computer, stored on your computer's hard drive. You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is set.
    The information we obtain from Strikingly cannot be associated with an identifiable individual. But we do use the information from Strikingly to monitor web traffic, to understand visitor use of our website, and to make improvements to our website.

    Your personal information and emails

    When you send us an email, we collect your email address, as well as any personal information that you include in the body of your email message. Your personal information is used for the primary purpose of responding to your email. Our request is that you limit the personal information included in the email message, to only that which is reasonably necessary. We will not disclosure your personal information to third parties, unless we have notified you and you have provided your informed consent for us to do so, or as required by Law.

    Your personal information and security

    Calabash Solutions uses technical and organisational security precautions to protect your information from misuse, interference or loss and from unauthorised access, modification or disclosure.
    We securely dispose of personal information when it is no longer needed.

    Information we collect is held in Australia. All of our service offerings are intended for use by people living in Australia.

    Your right to access and correct your personal information

    You have a right to access personal information that we hold about you and to seek correction thereof. You can also notify us if you do not wish us to retain your personal information. Where practicable and lawful, we will securely delete your information, de-identify it or return it to you, as per your request.

    Contact us using our Contact Details below, to make an access or correction request. We will respond to your request within ten business days.

    Privacy queries or complaints

    Contact us if you have a question, a concern or a complaint about the way we have handled your personal information.
    We will acknowledge receipt of your question, concern or complaint within three business days, and will endeavour to respond within thirty days.

    If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) as follows:
    OAIC Privacy Hotline: 1300 363 992
    OAIC website: http://www.oaic.gov.au/
    OAIC address: The Australian Information Commissioner GPO Box 5218 Sydney NSW 104

    We encourage you to access OAIC resources for further information on your privacy rights and Australian privacy laws.

    Contact us

    Contact our Privacy Officer via email: info@calabashsolutions.net

    Privacy statement updates

    We will post any changes to this Privacy Statement on our website, so we encourage you to check this statement from time to time.


    LAST UPDATED: July 2022